Power Transfer Customer Compliants Procedures

Power Transfer Limited is registered as a Small Payment Institution authorized by the Financial Conduct Authority and is subject to the complaint handling rules set out in the Dispute Resolution (DISP) section of the FCA handbook. It is Power Transfers policy to comply with these requirements in full including that relating to maintenance of complaint records.

Power Transfers abide to provide a high standard of customer services and the feedback of our customer is very important to us as it will help to improve our services.

If you may think the matter is serious enough to complain. Please make your complaint by one of the options bellow:

Emailing us on: compliance@pwtransfer.com
Telephone: +44 20 7229 4370
Mobiles: +44 75 7675 0830 and +44 75 8885 9395

Writing or visiting our branch at:

Power Transfers Ltd
27 Redan Place, Suite 1
London W2 4SA

We shall investigate your concerns and respond to you promptly and at the latest within 15 days of receipt of the compliant. In exceptional situations, if the answer cannot be given within 15 business days for reasons beyond our control we will send a holding reply, clearly indicating the reasons for a delay in answering to the complaint and specifying the deadline by which we will receive the final reply. In any event, the deadline for receiving the final reply shall not exceed 35 business days.

In case you are not satisfied with how we have handled your complaint, you can also contact:

Exchange Tower
London E14 9SR
Telephone number: 0800 023 4567 or 0300 123 9123

Online compliant form: https://help.financial-ombudsman.org.uk/help

You may be able to submit a complaint and/or claim through the European online Dispute Resolution Platform at: (http://ec.europa.eu/consumers/.odr/main/index.cfm?event=main.home2.show&Ing=EN)

Power Transfers Limited